# Personalization Token Not Showing

**URL:** <https://community.hubspot.com/t/personalization-token-not-showing/144664>\
**Category:** Email Marketing Tool\
**Tags:** enterprise\
**Created:** [January 7, 2026, 10:26pm UTC](https://community.hubspot.com/t/personalization-token-not-showing/144664 "2026-01-07T22:26:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Grace\_BRZW](https://avatars.discourse-cdn.com/v4/letter/g/4af34b/32.png) [@Grace\_BRZW](https://community.hubspot.com/u/Grace_BRZW)\
**Post date:** [January 7, 2026, 10:26pm UTC](https://community.hubspot.com/t/personalization-token-not-showing/144664/1 "2026-01-07T22:26:06Z")

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I have an email that includes multiple personalization tokens. When I preview the email, all but one are showing up.

Am I doing something wrong in the email editor or is there something wrong with the way the token was set up by my colleague?

In the below image, the ALL CAPS colored text are the token previews. There should be a purple one showing next to the purple icon.

 ![Screenshot 2026-01-07 at 2.24.59 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/f8857a3ffc836075bec125389c824d228bbedf34.png)

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<div class="post-metadata">

**Author:** ![Grace\_BRZW](https://avatars.discourse-cdn.com/v4/letter/g/4af34b/32.png) [@Grace\_BRZW](https://community.hubspot.com/u/Grace_BRZW)\
**Post date:** [January 7, 2026, 10:31pm UTC](https://community.hubspot.com/t/personalization-token-not-showing/144664/2 "2026-01-07T22:31:18Z")

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Never mind!!! I went into the source code and was able to fix.