I am locked out of my HubSpot Free account associated with my personal email dj@jimwooley.com.
I successfully reset my password, but login still requires approval through the HubSpot Mobile App. I no longer have access to that authentication method and do not have backup codes.
I selected Reset authentication device and completed HubSpot’s Persona identity-verification process twice. Persona successfully captured and accepted my government ID and selfie. However, after clicking Continue, HubSpot returned:
“There was an error removing your two-factor authentication and/or passkeys. Unable to verify your identity.”
The HubSpot return page showed removalStatus=rejected.
I am the only user or Super Admin on this Free account, so there is no other administrator available to reset my 2FA.
Can a HubSpot Community manager or employee please escalate this as an account-access recovery issue or failed automated 2FA verification, rather than ordinary Free-account product support?
I can provide screenshots and complete any further identity verification privately, but I will not post identification documents publicly.
