# Permissions Issue

**URL:** <https://community.hubspot.com/t/permissions-issue/115936>\
**Category:** Account & Settings\
**Tags:** starter\
**Created:** [September 6, 2024, 6:28pm UTC](https://community.hubspot.com/t/permissions-issue/115936 "2024-09-06T18:28:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JJohnston24](https://avatars.discourse-cdn.com/v4/letter/j/e274bd/32.png) [@JJohnston24](https://community.hubspot.com/u/JJohnston24)\
**Post date:** [September 6, 2024, 6:28pm UTC](https://community.hubspot.com/t/permissions-issue/115936/1 "2024-09-06T18:28:42Z")

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Hi - I was made a Core user from my admin but I still do not have access to basic things like making calls and sending emails from hubspot - we have scrubbed all of the settings we can think of and cannot find the missing link to getting me (semi) full access to sales properties. I also cannot edit contacts or companies much less create new ones nor edit deals and create tasks. I had the ability yesterday and all of a sudden my permissions changed. Please help, I am stuck doing this rather than actual sales and marketing.

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [September 6, 2024, 7:22pm UTC](https://community.hubspot.com/t/permissions-issue/115936/2 "2024-09-06T19:22:28Z")

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Hi @JJohnston24

What do you mean when you say “access to sales properties”?

You need to look at the various permission settings [outlined here](https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide) in order to do some.of the things you’ve outlined.

When you say you “do not have access to basic things like making calls and sending emails” - what does that look like?

- Are the options greyed out?
- Are the options there but you get a prompt?
- Do you not even see the option to make a call or send an email?

Would be helpful to share a few screenshots of what you are seeing (or not for that matter).

Frank

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**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [September 6, 2024, 8:26pm UTC](https://community.hubspot.com/t/permissions-issue/115936/3 "2024-09-06T20:26:47Z")

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Hi @JJohnston24

to access sales features you need a sales seat not a core seat.

and then with the right seat, your admin. We’d to review your permissions to the CRM view or edit contacts/companies/deals etc.

you can share a screenshot of your permits and maybe we can guide you better.