Ability to set permission controls to users for the conversations section (limiting the ability to bulk close/delete conversations) I just had a rep accidentally close over 100 conversations by accident and had no clue they even closed them all. Then had to manually reopen each conversations 1x1 as there is a way to bulk close but no way to bulk open.
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| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Restrict access to conversations in the shared inbox, similar to standard object restrictions | 43 | 16636 | April 14, 2026 | |
| Add advanced permission set up for Inbox conversation | 0 | 243 | May 26, 2025 | |
| Whatsapp Inbox - Chat permissions | 1 | 579 | August 6, 2024 | |
| Remove access to deleting comments in conversations | 0 | 624 | July 7, 2023 | |
| Granular Conversation Inbox Permissions | 1 | 1240 | July 24, 2023 |