# Payments Application Processing **URL:** \ **Category:** Commerce Tools\ **Tags:** payments-links\ **Created:** [December 16, 2024, 4:42pm UTC](https://community.hubspot.com/t/payments-application-processing/122587 "2024-12-16T16:42:48Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sophs1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sophs1](https://community.hubspot.com/u/sophs1)\ **Post date:** [December 16, 2024, 4:42pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/1 "2024-12-16T16:42:48Z")
Has anyone else seen that the payments app in HubSpot takes longer than 3 business days to get approved? Mine still has a message that it’s processing. I can’t seem to cancel and select Stripe instead either ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [December 16, 2024, 6:10pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/2 "2024-12-16T18:10:26Z")
Hey @sophs1 I haven’t seen this at all! HubSpot payments uses stripe as the processor to my knowledge. Have you reached out to HubSpot support to enquire about this? ---
**Author:** ![sophs1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sophs1](https://community.hubspot.com/u/sophs1)\ **Post date:** [December 16, 2024, 7:20pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/3 "2024-12-16T19:20:17Z")
I unfortunately don’t have access to HubSpot support. The knowledge base doesn’t seem to address it either ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [January 14, 2025, 3:06pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/4 "2025-01-14T15:06:07Z")
Hi @sophs1, Thanks for reaching out to the Community! I know you had this question a while back and I just wanted to check if it’s been resolved. If not, could you share a bit more context and maybe an example with screenshots showing the steps you’re following and what you’re seeing? Thanks so much! Diana ---
**Author:** ![sophs1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sophs1](https://community.hubspot.com/u/sophs1)\ **Post date:** [January 14, 2025, 5:11pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/5 "2025-01-14T17:11:13Z")
The HubSpot payments tool requires approval from the HubSpot team. It says it should’ve taken 3 business days but it’s now been a few months with no change in status. [image: Screen Shot 2025-01-14 at 11.09.18 AM.png] ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [January 15, 2025, 8:32am UTC](https://community.hubspot.com/t/payments-application-processing/122587/6 "2025-01-15T08:32:48Z")
Hi @sophs1, The HubSpot payments tool is available for users with the following Hubs and tiers: Marketing Hub: Starter, Professional, Enterprise Sales Hub: Starter, Professional, Enterprise Service Hub: Starter, Professional, Enterprise Operations Hub: Starter, Professional, Enterprise Content Hub: Starter, Professional, Enterprise You can learn more about it [here](https://knowledge.hubspot.com/payment-processing/set-up-payments). Alternatively, you can connect an existing Stripe account as a [payment processor](https://knowledge.hubspot.com/payment-processing/connect-your-stripe-account-as-a-payment-processor-in-hubspot?hubs_content=knowledge.hubspot.com/payment-processing/set-up-payments&hubs_content-cta=connect%20it%20as%20a%20payment%20processor), which is available for all HubSpot subscriptions and is [available internationally.](https://knowledge.hubspot.com/payment-processing/connect-your-stripe-account-as-a-payment-processor-in-hubspot?hubs_content=knowledge.hubspot.com/payment-processing/set-up-payments&hubs_content-cta=available%20internationally#international-availability) I hope this helps! Diana ---
**Author:** ![sophs1](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@sophs1](https://community.hubspot.com/u/sophs1)\ **Post date:** [January 15, 2025, 1:13pm UTC](https://community.hubspot.com/t/payments-application-processing/122587/7 "2025-01-15T13:13:01Z")
Hi Diana, I have more than one of those plans but it’s not working. I also can’t seem to “undo” my selection of HubSpot and instead select Stripe. ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [January 16, 2025, 8:04am UTC](https://community.hubspot.com/t/payments-application-processing/122587/8 "2025-01-16T08:04:47Z")
Hi @sophs1, Thank you for the information. In this particular case, the best approach would be to contact [support](https://www.hubspot.com/company/contact)directly so they can review the issue. Since you meet the necessary requirements for it to work, sharing your screen will help them identify why it isn’t functioning as expected. Best, Diana