# Payment Links Not Working

**URL:** <https://community.hubspot.com/t/payment-links-not-working/142867>\
**Category:** Commerce Tools\
**Tags:** payments-links\
**Created:** [November 18, 2025, 11:34pm UTC](https://community.hubspot.com/t/payment-links-not-working/142867 "2025-11-18T23:34:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mhachmann](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mhachmann](https://community.hubspot.com/u/Mhachmann)\
**Post date:** [November 18, 2025, 11:34pm UTC](https://community.hubspot.com/t/payment-links-not-working/142867/1 "2025-11-18T23:34:41Z")

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I have approximately 5 or 6 different payment links. I created another one today. Everything was working fine. When i clicked on one a few minutes ago, its says its not working. The only think I have done today was create that new link and go into commerece to see if I could get a sales total for the year. Any help with figuring out what the problem is would be appreciated.

 ![PAYMENT LINK PROBLEM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0bd60bcac83be825f10bd03addf92371eae6afe1.png)

I get this in laptop and phone browsers and in the preview. Have no idea what happened.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [November 20, 2025, 6:19pm UTC](https://community.hubspot.com/t/payment-links-not-working/142867/2 "2025-11-20T18:19:16Z")

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Hey, @Mhachmann 👋 I wonder if there was a temporary issue happening when this appeared. Has everything returned to normal? — Jaycee

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**Author:** ![Mhachmann](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mhachmann](https://community.hubspot.com/u/Mhachmann)\
**Post date:** [November 23, 2025, 1:53pm UTC](https://community.hubspot.com/t/payment-links-not-working/142867/3 "2025-11-23T13:53:50Z")

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Yes. Thanks for checing in. Everything has returned to normal

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**Author:** ![JeffreyHubspot](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeffreyhubspot/32/27921_2.png) [@JeffreyHubspot](https://community.hubspot.com/u/JeffreyHubspot)\
**Post date:** [December 10, 2025, 9:31pm UTC](https://community.hubspot.com/t/payment-links-not-working/142867/4 "2025-12-10T21:31:12Z")

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Hey @Mhachmann! I’m Jeffrey, a Product Manager here at HubSpot.

Glad this is resolved! Curious - are you using HubSpot Payments or Stripe for your payment processing?