# Payment error

**URL:** <https://community.hubspot.com/t/payment-error/95147>\
**Category:** Account & Settings\
**Created:** [November 30, 2023, 3:52pm UTC](https://community.hubspot.com/t/payment-error/95147 "2023-11-30T15:52:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NInnovationPa](https://avatars.discourse-cdn.com/v4/letter/n/977dab/32.png) [@NInnovationPa](https://community.hubspot.com/u/NInnovationPa)\
**Post date:** [November 30, 2023, 3:52pm UTC](https://community.hubspot.com/t/payment-error/95147/1 "2023-11-30T15:52:14Z")

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Hello,

Somehow a payment for our hubspot account subscription has been paid twice. How do we request a refund for the second payment?

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**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [November 30, 2023, 5:16pm UTC](https://community.hubspot.com/t/payment-error/95147/2 "2023-11-30T17:16:28Z")

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Hi @NInnovationPa. Definitely click the Help button in your account and contact Support. They are pretty awesome and will help you.