# Pause SLA feature

**URL:** <https://community.hubspot.com/t/pause-sla-feature/82067>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [May 25, 2023, 10:40pm UTC](https://community.hubspot.com/t/pause-sla-feature/82067 "2023-05-25T22:40:12Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\
**Post date:** [July 29, 2025, 3:36pm UTC](https://community.hubspot.com/t/pause-sla-feature/82067/9 "2025-07-29T15:36:09Z")

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Hi everyone! My name is Hallie, and I’m a Program Manager on our CXM Team. **There is now a public beta for pausing SLAs for Service Enterprise** , based on ticket status or a set of criteria. You can read more about the beta feature [here](https://app.hubspot.com/l/product-updates/?rollout=237922). Please continue to leave feedback as you opt in!

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_[View the full topic](https://community.hubspot.com/t/pause-sla-feature/82067)._