# Pause SLA feature

**URL:** <https://community.hubspot.com/t/pause-sla-feature/82067>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [May 25, 2023, 10:40pm UTC](https://community.hubspot.com/t/pause-sla-feature/82067 "2023-05-25T22:40:12Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![MarkGM](https://avatars.discourse-cdn.com/v4/letter/m/ea5d25/32.png) [@MarkGM](https://community.hubspot.com/u/MarkGM)\
**Post date:** [May 25, 2023, 10:40pm UTC](https://community.hubspot.com/t/pause-sla-feature/82067/1 "2023-05-25T22:40:12Z")

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We desperately need a way of controlling SLA and putting it on pause when we escalate issues. The current logic doesn’t allow for effective and reliable SLA tracking in such cases. Adding an option to pause SLA counter would help us big time.

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_[View the full topic](https://community.hubspot.com/t/pause-sla-feature/82067)._