# Password is being removed

**URL:** <https://community.hubspot.com/t/passwort-wird-entfernt/156299>\
**Category:** Account & Settings\
**Tags:** account\
**Created:** [August 17, 2026, 2:30pm UTC](https://community.hubspot.com/t/passwort-wird-entfernt/156299 "2026-08-17T14:30:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AWalch](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/awalch/32/96240_2.png) [@AWalch](https://community.hubspot.com/u/AWalch)\
**Post date:** [August 17, 2026, 2:30pm UTC](https://community.hubspot.com/t/passwort-wird-entfernt/156299/1 "2026-08-17T14:30:04Z")

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Why am I receiving such an email, even though I work in HubSpot every day.

 ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/7/2780e0e70101ec5098941148457f0bbbbd8dc5c0.jpeg)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 17, 2026, 2:37pm UTC](https://community.hubspot.com/t/passwort-wird-entfernt/156299/2 "2026-08-17T14:37:38Z")

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Hi @AWalch,

How do you log in to HubSpot? For example, if you use SSO, a passkey, or similar methods, HubSpot detects that a previously set classic password is no longer in use (since it isn’t needed for SSO or passkey authentication).

In other words: HubSpot recognizes that you have a valid login method and that the classic password is sitting unused. This poses a security risk, so HubSpot removes it.

This doesn’t prevent you from setting up a new password later and logging in differently.

Best regards,