# Parent/Child Tickets

**URL:** <https://community.hubspot.com/t/parent-child-tickets/83584>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [June 16, 2023, 2:17pm UTC](https://community.hubspot.com/t/parent-child-tickets/83584 "2023-06-16T14:17:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![KLucero](https://avatars.discourse-cdn.com/v4/letter/k/a88e57/32.png) [@KLucero](https://community.hubspot.com/u/KLucero)\
**Post date:** [June 16, 2023, 2:17pm UTC](https://community.hubspot.com/t/parent-child-tickets/83584/1 "2023-06-16T14:17:48Z")

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The ability to connect child tickets to one main issue. So we can track how many contacts are having the same issue and when the issue is resolved, we know who we need to communicate with.

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**Author:** ![KLucero](https://avatars.discourse-cdn.com/v4/letter/k/a88e57/32.png) [@KLucero](https://community.hubspot.com/u/KLucero)\
**Post date:** [June 16, 2023, 2:21pm UTC](https://community.hubspot.com/t/parent-child-tickets/83584/2 "2023-06-16T14:21:29Z")

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This is what Freshdesk does for parent/child tickets.

 ![Screenshot 2023-06-16 at 10.20.35 AM.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/8/f8523f1b7758521110c75c36ebdca14b302c695e.jpeg)

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**Author:** ![AlaynaNelson](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@AlaynaNelson](https://community.hubspot.com/u/AlaynaNelson)\
**Post date:** [February 29, 2024, 9:33pm UTC](https://community.hubspot.com/t/parent-child-tickets/83584/3 "2024-02-29T21:33:41Z")

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This would be HUGE! We really need to see this functionality. I’ve seen we can now conncet tickets to tickets but setting up the hierarchy would be huge.

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**Author:** ![CDiekmann](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@CDiekmann](https://community.hubspot.com/u/CDiekmann)\
**Post date:** [June 26, 2025, 6:48am UTC](https://community.hubspot.com/t/parent-child-tickets/83584/4 "2025-06-26T06:48:28Z")

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Agree that would be really helpful!

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**Author:** ![amberbachlani](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amberbachlani/32/17188_2.png) [@amberbachlani](https://community.hubspot.com/u/amberbachlani)\
**Post date:** [November 10, 2026, 5:42pm UTC](https://community.hubspot.com/t/parent-child-tickets/83584/5 "2026-11-10T17:42:27Z")

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Hi everyone! We’re working on planning out this feature to support better bulk management of tickets. I’ll reach out to those of you that have posted comments recently to understand your ideal experience.