That’s great to hear, @hroberts. Thanks!
As someone mentioned above, it would also be very useful if a chat automatically re-routed to another user that was online, if they have not responded in a set time
@hroberts -- I think the idea (at least for us) is that the conversation can be transferred mid-converation to another rep based on additional information/learnings garnered. We need to be able to do this real-time to other available users. SnapEngage has a great solution for this.
Please, this is crucial for my sales team. No point in using messages fif they can’t transfer a chat.