Outlook Sales Extension Prompting for Login everytime

Smart CRM & Sales Hub Outlook Sales Extension
1

Working with the outlook extension. I am often logged out of the extension when the computer is restarted, outlook closed, etc.

I do have 3rd party cookies enabled for my browsers with the issue persisting.

I have MFA on my MS account which is linked to my Hubspot (if that makes any difference)

Looking to see if anyone had any insight to this issue

2

Hi @PIoanidis,

Thanks fo reaching out to the Community!

I’ve got some steps that might help you out:

1. First things first, let’s get rid of the HubSpot Sales Outlook Desktop Add-In. We’re not supporting it anymore, and uninstalling it will probably fix the issues you’re facing.

2. Instead, I recommend installing the Outlook 365 Extension. It’s a newer version that should work much better and prevent any annoying logging in/out problems.

Hope this helps,

Diana

3

I’ve got the same issue and you telling me to change software to deal with your issue is not a real solution. I’m not interested in 365 as I’m offline way too much in remote areas. I really hate this issue and there is no fix I’ve found that works yet, it isn’t a cookie issue.

4

Hi @DianaGomez - we have team members having similar issues getting logged out of the HubSpot Outlook extension - how do we tell if they have the Sales Outlook Desktop Add-in or the Outlook 365 Extension installed? Thank you, Michaela.