This is so frustrating from Hubspot
Have been complaining to Hubspot about this for over a year, so its somewhat comforting to see that many others are experiencing issues with them as well. Here was the response I got from their Customer Success Manager in January 2021:
"Thank you for much for your patience on this. I was able to speak with one of the members of our product team and they gave me both good and bad news. The bad news is that unfortunately some of the behaviors that we observed, like the cursor skipping to the end of the page, don’t have a solution at this time. This is caused by the HubSpot plug-in loading in the email editor, and there isn’t a way at the moment to make the plug-in load any faster and prevent this skipping from happening.
The good news is that our team has been working on finding a way to improve this experience for a while now, and a new beta that Outlook 365 put out recently has given us a way to build a plug-in that works more seamlessly. Their new beta allows developers to “append upon send”, which for HubSpot would mean that we would have the plug-in add the tracking and bcc address to them email automatically upon hitting send, without even needing to load the plug-in while creating the email.
The team is actively working on this solution, but we don’t have a timeline on when it would be completed. If the team were to put out a beta with this functionality would you like me to add you to the list?
(Note: I was added to the list and have never heard back 12 months late)
When I asked them for a refund/reduction in pricing given that Hubspot wasn’t working and I wasn’t using it, here was their response: "Thank you for your response. Unfortunately we wouldn’t be able to offer a price reduction for this situation. The Outlook plug-in is working as designed, and the ability to work on the new functionality that would address these issues has only been made possible very recently thanks to the changes Microsoft has made to Outlook. Our product team knows that this is a pain point for our customers, and I’ve added your voice as well so that the team is aware that there are still more users that would benefit from the “append on send” functionality."
Pretty terrible Hubspot.
Zoho has been a great solution. I haven’t looked back. Everything works.
Hi thank you for the reply.
Great to hear they are working on a solution.
Being able to have Hubspot track emails would be great as that’s the most important feature.
Yes, would it be possible to ask them to have me added?
Thanks,
Jack
Any update on this from hubspot? This is maddening and causing lots of rework.
Has there been any progress with this? Experiencing all the issues flagged!
No still the same – neither Outlook or Hubspot can agree on who is at fault, so nothing gets done…!
I gave up I have been using he browser verision of outlook rather outlook for Mac, to me typical microsoft junk.