Hello all,
After only 24 hours of use, I can report the HubSpot Sales add in for Outlook’s desktop app exhibits more quirky behavior than the web-based version of Outlook. Here’s the list I have thus far:
- Typing lag is noticable to the point of being frustrating. This includes backspacing and deleting characters as well. (does not happen in web version)
- Lag in Bcc field being populated with HubSpot Bcc email causes cursor to jump from To field into Bcc field as I’m trying to type the reicpent email into the To field. Causes me to move my cursor back into the To field and delete the partial entry that I began typing before my cursor got moved. (does not happen in web version)
- Addresses that are listed in our “never log and track” settings still get a HubSpot tracking address in the Bcc field, as well as an error message in the add-in (see screenshots) (does not happen in the web version)
- Font size changes to a smaller font. While this happens the least of the quirks, it did happen a few times.
- Font family changes midway through composing a message. I did not personally experience this during the past 24 hours, but my boss seems to experience it more often than me. (he’s on a newer Mac and newer OS) (does not happen in web version)
Also, I don’t know why this hadn’t dawned on me several months ago, but it did this morning. Instead of @PamCotton, @JessicaH , or any other HubSpot staff asking us for screenshots, videos, and other proof, why doesn’t someone at HubSpot fire up a Macbook and trial this out for themselves? It would save a ton of back and forth as well as put the issue right in front of them to troubleshoot on the spot.
Thanks and cheers!
Lee
