# Outlook logging change? **URL:** \ **Category:** Outlook Sales Extension\ **Tags:** sales-email\ **Created:** [October 2, 2025, 7:33pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485 "2025-10-02T19:33:04Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![TMwd](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TMwd](https://community.hubspot.com/u/TMwd)\ **Post date:** [October 2, 2025, 7:33pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/1 "2025-10-02T19:33:04Z")
I got this Mail from one of my users today and a couple others confirmed that this change seem to show up yesterday… "Did you notice that in outlook, when you log an email to hubspot, it now says “Assocated to 1 record” instead of “logged”… and now I have to click the record to associate the email to. I like it how it was before. " did something change in how Hubspot logs emails? Is there a way to change this back. for some perspective, prior to this if they sent an email to ten people it would log it. Now if they send to ten people it associates it but does not log it and then they have to go through and click to log it for each one. Very time consuming. thanks! ---
**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\ **Post date:** [October 3, 2025, 8:54am UTC](https://community.hubspot.com/t/outlook-logging-change/140485/2 "2025-10-03T08:54:02Z")
Hi @TMwd, Please make sure all your configuration for logging are up to date: [Customize HubSpot Sales Office 365 add-in settings](https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-office-365-add-in#automatically-log-emails-to-associated-record-types:~:text=email%20switch%20on.-,Automatically%20log%20emails%20to%20associated%20record%20types,-You%20can%20also) Relevent thread with the same issue - [https://community.hubspot.com/t5/Outlook-Sales-Extension/quot-Log-Email-in-HubSpot-quot-Button-behavior-changed/m-p/1195322#M8129](https://community.hubspot.com/t5/Outlook-Sales-Extension/quot-Log-Email-in-HubSpot-quot-Button-behavior-changed/m-p/1195322#M8129) If this helps, feel free to mark it as the solution ✔ and give it an upvote 👍 ! ---
**Author:** ![CarolinaDeMares](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/carolinademares/32/22707_2.png) [@CarolinaDeMares](https://community.hubspot.com/u/CarolinaDeMares)\ **Post date:** [October 3, 2025, 3:05pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/3 "2025-10-03T15:05:39Z")
Hi @TMwd! Could you share a screenshot as an example? I’m aware of a recent update on the Outlook and the HubSpot Sales add-in, this might have led to a few changes - I’ll suggest reading the following documentation: [Set up the Outlook desktop add-in | Knowledge Base](https://knowledge.hubspot.com/connected-email/get-started-with-the-outlook-desktop-add-in) I noticed that this brand new updates mentions the following: _"__With [logging](https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365-add-in#logging-emails) turned on, you can log an email to the recipient’s contact record or their [associated records](https://knowledge.hubspot.com/records/associate-records?hubs_content=knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365-add-in&hubs_content-cta=associated-records&utm_source=chatgpt.com). Learn more about the [difference between tracking and logging](https://knowledge.hubspot.com/connected-email/understand-hubspot-sales-email-open-and-click-tracking?utm_source=chatgpt.com&hubs_content=knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-office-365-add-in&hubs_content-cta=difference-between-tracking-and-logging)."_ So what you and your colleages are experiencing could be because the email you are logging to the specific record has various associations, try sending an email to a contact who has no associations as a test to see what you get. Hope this Helps! [Carolina De Mares](https://www.linkedin.com/in/carolina-de-mares/) **[ZUID.](https://zuid.com/)** Goirkekanaaldijk 12 5046 AT Tilburg Nederland > * * * ---
**Author:** ![CaitlinHaire](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/caitlinhaire/32/196071_2.png) [@CaitlinHaire](https://community.hubspot.com/u/CaitlinHaire)\ **Post date:** [October 13, 2025, 4:31pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/4 "2025-10-13T16:31:26Z")
I had a similar but different issue that caused me to start poking around here and saw this. I’m no longer able to associate an email with a record if the contact email isn’t associated. For example, for an internal email I wanted to document, I’d click off the internal contacts and search for company and/or deal, select and it would be logged. This is now no longer an option and I’m only seeing the single, primary contact as an option to log. ---
**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\ **Post date:** [October 14, 2025, 2:56pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/5 "2025-10-14T14:56:43Z")
Hi @CaitlinHaire, Thank you for posting to the Community! I’d like to tag in some of our Top Contributors to see if they have experienced this behavior before. Hi @tverdokhlib1 [@Ben\_M](https://community.hubspot.com/t5/user/viewprofilepage/user-id/87451) and @andrus Have any of you all seen this before? If so, how did you go about resolving? Cassie, Community Manager ---
**Author:** ![Mdani25](https://avatars.discourse-cdn.com/v4/letter/m/a3d4f5/32.png) [@Mdani25](https://community.hubspot.com/u/Mdani25)\ **Post date:** [December 22, 2025, 6:13pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/6 "2025-12-22T18:13:58Z")
@CaitlinHaire did you ever find a solution for this issue. I’m having the exact same problem and it’s a big nuisance. ---
**Author:** ![SealaB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sealab/32/88952_2.png) [@SealaB](https://community.hubspot.com/u/SealaB)\ **Post date:** [December 23, 2025, 1:12am UTC](https://community.hubspot.com/t/outlook-logging-change/140485/7 "2025-12-23T01:12:01Z")
Hi @Mdani25, welcome to HubSpot Community! If you are seeing “Associated to 1 record” instead of “Logged” and having to manually confirm associations, this can be related to how your automatic association and logging settings are configured, or to the newer add-in using stricter matching logic to avoid incorrect associations. The add-in’s Log and Track settings determine which record types are automatically selected when you log emails. If these options were changed or unchecked (for example, during an update), you’ll be prompted to manually confirm associations more often. In Outlook, open the HubSpot Sales add‑in, then go to **Settings** \> **Log and Track settings**. Make sure the boxes under **Automatically log emails to associated record types** are checked for the record types you want. ([Customize your HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-office-365-add-in)) Also check in your main HubSpot account settings that your internal domain is **not** on the **Never log** list; if it is, HubSpot won’t log those emails at all. If you’re unable to search for or select **any** record to associate, that’s a good point to contact Support so they can investigate more deeply. Hope this helps! ---
**Author:** ![CaitlinHaire](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/caitlinhaire/32/196071_2.png) [@CaitlinHaire](https://community.hubspot.com/u/CaitlinHaire)\ **Post date:** [December 29, 2025, 4:49pm UTC](https://community.hubspot.com/t/outlook-logging-change/140485/8 "2025-12-29T16:49:01Z")
So, it’s a little weird - it comes and goes… It seems to have resolved itself but every now and then it pops up again for me. Very odd.