I have been having some trouble linking my email to HubSpot. It keeps asking me for admin approval from my end although the admin of the email servers has added the HubSpot sales add-in to our outlook server and I managed to add it to my email. When it comes to the connect inbox button and I click it I’m asked for admin approval once again. Please advise on what steps must be taken from our administrative email end to grant access to users.
Hello @fuadfarradj
Could you please send us a screenshot of the message and where is displaying asking for admin approval?
What are the permissions your user have under sales currently?
Thank you,
Pam
hello @fuadfarradj
Thank you for the screenshot! The admin approval that is required here can only be granted to applications that support the Azure AD multi-tenant application pattern.
At this moment, HubSpot Sales (as a third-party application to Office 365) is unable to connect in this way - resource linked here, and it’s most likely the reason we’re running into this roadblock.
Typically, the workaround is for your IT Administrator to temporarily allow your user account to register the HubSpot Sales add-in. Once the installation is done, they can proceed to remove the permission so that their security is still in place.
The steps to do this are as follows:
- Navigate to the Azure admin panel.
- Select the Azure Active Directory from the left menu.
- Select User settings.
- Under App registrations, toggle User can register applications to Yes.
- Once the user has connected their inbox to HubSpot Sales, repeat steps 1-4 but set the User can register applications toggle to No.
I hope this helps.
Pam
In case this helps anyone…
“User can register applications” didn’t work for us.
The option that did work for us was “Users can consent to apps accessing company data on their behalf” in the Enterprise Applications section of Azure AD user settings, as described here.
Hi @kti-matt
Thank you for sharing with us what worked for you! This advice may help other users in need.
Kindly,
Pam
I am not able to access the link that was posted by kti-matt. Could you please post the instructions here if you have access?
@kti-matt wrote:
In case this helps anyone…
“User can register applications” didn’t work for us.
The option that did work for us was “Users can consent to apps accessing company data on their behalf” in the Enterprise Applications section of Azure AD user settings, as described here.
Awesome, this solved it for me thanks!
Hi @SPierson0
Thanks for your comment! To ensure your question or topic gets the best visibility and a wider range of responses from the community, it’s usually best to start a new thread rather than adding to an older one.
A fresh post will help your query stand out to everyone who browses the forum, increasing the chances of someone with relevant insights or solutions seeing and responding to it quickly. Feel free to tag me in the post and I’m happy to get you started.
Best,
Victor
Hey Community users!
I wanted to come here to update this post with new information that is updated on our knowledge base here .
Kindly,
Pam
I cant access the link that was posted by @kti-matt, help
Hi @DAlonso4 and welcome, we are so glad to have you here! 
Thanks for reaching out to the HubSpot Community!
Is that what you are looking for?
- Configure how users consent to applications
- How to Manage Users Consent to Applications within Azure AD (Entra ID)
- Azure AD - Users can consent to applications accessing company data on their behalf option to false
If that’s not what you are looking for, can you please share more information regarding what you are trying to achieve so that we can help you?
The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.
Have a great day and thanks so much!
Bérangère