# Outlook Extension not automatically populating information fields when adding contacts

**URL:** <https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362>\
**Category:** Outlook Sales Extension\
**Tags:** contacts\
**Created:** [July 7, 2021, 3:03pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362 "2021-07-07T15:03:53Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![AH4991](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ah4991/32/57633_2.png) [@AH4991](https://community.hubspot.com/u/AH4991)\
**Post date:** [July 7, 2021, 3:03pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/1 "2021-07-07T15:03:53Z")

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Hi there! When I go to add a contact to HubSpot from my Outlook extension, it isn’t taking the information from the contacts signature to automatically populate the contact fields. Is there a simple fix in the settings for this?

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**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [July 7, 2021, 3:21pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/2 "2021-07-07T15:21:01Z")

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[I didn’t realize that it was supposed to scan the signature](https://knowledge.hubspot.com/connected-email/automatically-populate-contact-properties-with-hubspot-ai). You learn something new every day! Not sure how to solve this issue.

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**Author:** ![AH4991](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ah4991/32/57633_2.png) [@AH4991](https://community.hubspot.com/u/AH4991)\
**Post date:** [July 7, 2021, 3:28pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/3 "2021-07-07T15:28:01Z")

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Hi @Josh,

Thank you so much for your quick response! Just so I am understanding correctly, HubSpot plug-in for outlook will not automatically populate the contact fields when adding a contact through Outlook.

I was under the impression that HubSpot can use AI to read emails to fill in data? An old colleague had the information below in a little “how-to” guide they created but we can’t find this setting anymore, has it now gone?

 ![Screenshot 2021-07-07 at 16.26.13.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/6/6607a306ecf3489f910e94a8e7dec7c03ba10d7a.jpeg)

Ailish

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<div class="post-metadata">

**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [July 7, 2021, 6:06pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/4 "2021-07-07T18:06:03Z")

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Hi @AH4991,

Sorry, I modified my response. I thought I got to it before you read.  
I was under the impression that these were pulled from the HubSpot database vs. reading the signature. After reviewing further, I see you were correct…the AI tool should scan.

Aside from the article you already referenced, [I did find this post that recommends clearing cache](https://community.hubspot.com/t5/Account-Settings/Automatically-capture-contact-details-not-working/td-p/373662). Have you tried that?

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<div class="post-metadata">

**Author:** ![AH4991](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ah4991/32/57633_2.png) [@AH4991](https://community.hubspot.com/u/AH4991)\
**Post date:** [July 8, 2021, 11:29am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/5 "2021-07-08T11:29:24Z")

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Thanks @Josh your response led me to find this page which solved everything: [Automatically populate contact properties from emails](https://knowledge.hubspot.com/connected-email/automatically-populate-contact-properties-with-hubspot-ai)

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<div class="post-metadata">

**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [July 8, 2021, 11:57am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-populating-information-fields-when-adding-contacts/40362/6 "2021-07-08T11:57:59Z")

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@AH4991,

Awesome. My apologies…for some reason I thought you already had that resource.

Happy to hear your issues are cleared up!