# Outlook extension not automatically adding contacts

**URL:** <https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524>\
**Category:** Outlook Sales Extension\
**Tags:** free\
**Created:** [April 23, 2024, 11:06am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524 "2024-04-23T11:06:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![BCockell](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@BCockell](https://community.hubspot.com/u/BCockell)\
**Post date:** [April 23, 2024, 11:06am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524/1 "2024-04-23T11:06:29Z")

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I want HubSpot to create a contact and company record whenever I send an email to a new email address, and to log and track the email I send.

Right now, I have to manually click the HubSpot Sales extension button to add the bcc address, and have to click “Add to CRM” to add the contact. I want this process to be automatic when I send an email.

I am on Outlook for Mac and I have tried reinstalling the HubSpot extension, logging out and in, restarting Outlook. Here are my HubSpot email tracking settings.

 ![Screenshot 2024-04-23 at 12.04.40.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/7/371793559aa078c1379b3159b33c38e7a8a1c687.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 23, 2024, 11:09am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524/2 "2024-04-23T11:09:07Z")

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Hi @BCockell,

Have you checked your extension settings and log/track preferences? [Customize your HubSpot Sales Outlook desktop add-in | Knowledge Base](https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-outlook-desktop-add-in#log-and-track-preferences)

Best regards

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<div class="post-metadata">

**Author:** ![BCockell](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@BCockell](https://community.hubspot.com/u/BCockell)\
**Post date:** [April 23, 2024, 11:12am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524/3 "2024-04-23T11:12:30Z")

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Yes I have it set to this:

 ![Screenshot 2024-04-23 at 12.11.45.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/a/fab3643758582e05281890605cd5edb5177b3daf.png)

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**Author:** ![Mahira](https://avatars.discourse-cdn.com/v4/letter/m/9d8465/32.png) [@Mahira](https://community.hubspot.com/u/Mahira)\
**Post date:** [December 25, 2025, 1:56pm UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524/4 "2025-12-25T13:56:06Z")

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Hey there,

I now experience the same exact issue that you have back in 2024. I was wondering if you were able to solve this?

I use outlook in mac, and my hubspot extensions are set correctly, but new contacts are not created automatically.

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<div class="post-metadata">

**Author:** ![BCockell](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@BCockell](https://community.hubspot.com/u/BCockell)\
**Post date:** [April 25, 2024, 8:29am UTC](https://community.hubspot.com/t/outlook-extension-not-automatically-adding-contacts/105524/5 "2024-04-25T08:29:29Z")

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This issue is still not resolved.