# Outlook Extension doesn't allow Log In

**URL:** <https://community.hubspot.com/t/outlook-extension-doesnt-allow-log-in/70860>\
**Category:** Outlook Sales Extension\
**Created:** [December 8, 2022, 6:32pm UTC](https://community.hubspot.com/t/outlook-extension-doesnt-allow-log-in/70860 "2022-12-08T18:32:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![willvv](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/willvv/32/88643_2.png) [@willvv](https://community.hubspot.com/u/willvv)\
**Post date:** [December 8, 2022, 6:32pm UTC](https://community.hubspot.com/t/outlook-extension-doesnt-allow-log-in/70860/1 "2022-12-08T18:32:11Z")

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I installed the Outlook Add-in for Office 365 and the Toolbar button shows up, however when I click on log-in, it opens the Log In window without any content (just a blank window).

The same thing happens when I click on the Hubspot for Windows icon in the taskbar. Opens up a blank Window.

This was working fine last week.

Tried uninstalling and re-installing with the same result.

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<div class="post-metadata">

**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [December 9, 2022, 12:38pm UTC](https://community.hubspot.com/t/outlook-extension-doesnt-allow-log-in/70860/2 "2022-12-09T12:38:04Z")

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Hi @willvv,

Thank you for reaching out!

I wanted to refer you to this [troubleshooting article](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-office-365-add-in). Could you please try out the outlined steps to see if this resolves this issue?

I would also recommend disabling add-ins in your browser and ad blockers, leaving HubSpot enabled, then see if it works. That could be a conflict with another extension. If it does, re-enable the add-ins one-by-one to see which one is causing the problem.

If you’re still seeing a blank screen after going through the troubleshooting article and disabling extensions, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription. The Support team will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you,

Kristen