# Outlook error for Mac add-in

**URL:** <https://community.hubspot.com/t/outlook-error-for-mac-add-in/123558>\
**Category:** Marketplace Apps\
**Tags:** third-party-apps\
**Created:** [January 9, 2025, 8:31am UTC](https://community.hubspot.com/t/outlook-error-for-mac-add-in/123558 "2025-01-09T08:31:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sim19](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@Sim19](https://community.hubspot.com/u/Sim19)\
**Post date:** [January 9, 2025, 8:31am UTC](https://community.hubspot.com/t/outlook-error-for-mac-add-in/123558/1 "2025-01-09T08:31:40Z")

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Good morning, I managed to install the HubSpot add-in on Outlook for Mac. However, every time I write an email, I encounter the following error: “An error occurred while saving your associations.” The error appears as soon as I enter a recipient’s email address, and the HubSpot tracking address is added in BCC. I have selected both the email logging and tracking options. I cannot figure out what is causing this issue, as the emails sent are still logged and tracked. Can you help me? Thank you very much.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 9, 2025, 5:30pm UTC](https://community.hubspot.com/t/outlook-error-for-mac-add-in/123558/2 "2025-01-09T17:30:55Z")

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Hi, @Sim19 👋 Thanks for your post! I am sorry to hear you are having this issue. That is definitely unexpected. I’d like to invite some of our community champions to the conversation — hey @franksteiner79 [@Crystal\_Hopper](https://community.hubspot.com/t5/user/viewprofilepage/user-id/5747) @TomM2, do you have any additional troubleshooting tips for @Sim19?

Thank you very much for taking a look! — Jaycee

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**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [January 9, 2025, 5:40pm UTC](https://community.hubspot.com/t/outlook-error-for-mac-add-in/123558/3 "2025-01-09T17:40:39Z")

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Oh goodness! @Sim19, sorry this is happening. I wish I had a Mac available so I could look into this for you. I’m sure one of the others will have better luck helping you.