# Outlook Desktop Updates

**URL:** <https://community.hubspot.com/t/outlook-desktop-updates/133459>\
**Category:** APIs & Integrations\
**Tags:** starter\
**Created:** [May 27, 2025, 6:58pm UTC](https://community.hubspot.com/t/outlook-desktop-updates/133459 "2025-05-27T18:58:44Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![RivkyLevy](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@RivkyLevy](https://community.hubspot.com/u/RivkyLevy)\
**Post date:** [May 27, 2025, 6:58pm UTC](https://community.hubspot.com/t/outlook-desktop-updates/133459/1 "2025-05-27T18:58:44Z")

</div>

We are having issues with our Outlook desktop integration.

It crashes our outlook and causes major lag.

After contacting support, it seems like Hubspot is no longer doing any updates to this integration, only the Outlook Web.

We use Google workspace, so switching to Office 365 is not an option.

What can we do in this case?

---

<div class="post-metadata">

**Author:** ![BrandonWoodruff](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brandonwoodruff/32/61045_2.png) [@BrandonWoodruff](https://community.hubspot.com/u/BrandonWoodruff)\
**Post date:** [June 16, 2025, 1:21pm UTC](https://community.hubspot.com/t/outlook-desktop-updates/133459/2 "2025-06-16T13:21:43Z")

</div>

**Hi there,**

I hear your frustration—Microsoft’s deprecation of the legacy Outlook desktop add-in (the HubSpot Sales COM add-in) has left a gap for Google Workspace customers who can’t simply switch to O365. Here are two paths you can take:

* * *

## 1. Short-Term Workaround: Gmail Integration in Desktop Gmail

Since you’re on Google Workspace, you can immediately switch to HubSpot’s **Gmail add-on** , which works in the Gmail web UI and in the **desktop Gmail Progressive Web App** :

1. **Install the HubSpot Sales Gmail add-on**

2. **Use the Gmail PWA on desktop**

This avoids Outlook entirely, restores your logging/tracking, and sidesteps the legacy add-in crash.

* * *

## 2. Mid/Long-Term Solution: Build a Custom Desktop Add-in

If your users **must** stay in Outlook desktop (e.g. they rely on specific Outlook-only workflows), the only sustainable route is a **custom Office.js Add-in** that calls HubSpot’s CRM API directly:

1. **Office.js Outlook add-in**

2. **HubSpot CRM API**

3. **Feature roadmap ideas**

Let me know if this helps, or if you have any other questions!

* * *

✔ Was I able to help answer your question? Help the community by **marking it as a solution.**

| ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/3/d314478a36473977ed45320812b9331d25e0d3c4.jpeg) | **[Brandon Woodruff](https://www.linkedin.com/in/brandon-woody-woodruff/)**  
Senior Software Developer @ [Pearagon](https://www.pearagon.com/)Still have questions or ? Reach out at [brandon@pearagon.com](mailto:brandon@pearagon.com) ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/c/dcad77e6cf96145dd117147531ae4423b9b5cd91.png) |