Outlook: Cursor jumps below signature when composing or replying to emails

Smart CRM & Sales Hub Sales Email
1

In Outlook, my cursor automatically jumps below my signature whenever I create a new email or reply to one. This behavior started when I began logging emails.

Is there a solution to prevent the cursor from moving below the signature?

2

Hi @JBorgers,

This might be because of the HubSpot Sales Outlook desktop add-in.

The cursor jumping around (or dropping to the bottom) is a known issue; switching to the HubSpot Sales web add-in has solved this in many cases.

Reference thread: https://community.hubspot.com/t5/Outlook-Sales-Extension/Cursor-jumping-at-the-bottom-of-the-email-chain-when-replying/m-p/1191015

If this helps, feel free to mark it as the solution :check_mark: and give it an upvote :+1: !

3

Does this mean we have to use outlook on the web instead of the desktop app for non-buggy functionality?

4

It sure seems that way. Looks like this bug has been around for a very long time and it’s always blamed on Microsoft.

5

Ok, how do I switch from the desktop add in to the web add in?

6

Hey, @LBrungardt :waving_hand: Here’s the documentation for the add-in Set up the HubSpot Sales Office 365 add-in | Knowledge Base — Jaycee