Outlook Add-On Keeps Signing Out

Smart CRM & Sales Hub Outlook Sales Extension
21

Same issue in a brand new deployment in November 2024. Is there no solution for this yet?

22

No I don’t think so. We have gone back to the desktop extension while it is still available and it works perfectly.

23

Hey is this possibly the solution?

knowledge.hubspot.com/account-management/log-out-of-hubspot#customize-inactive-session-timeout

I have had the same problem as you for a year, and nothing has ever fixed it.

I just google searched again today, and came across the above as a possible solution - but my HubSpot doesn’t have a setting anywhere to “customise inactive session timeout”, IE my HubSpot doesn’t look the same as the instructions on this link.

Can you have a try, and see if this works for you?

24

Hi Lvan, thanks for your suggestion. I have looked in my account and I don’t have the ‘customise inactive session timeout’ either :disappointed_face: We are using the Outlook desktop extension without any problems for now.

25

Why is the Desktop Add-in still in the HubSpot portal (see screenshot below) if there are issues logging users out all the time? Does the Outlook 365 Extension have that issue too?

LFenney_0-1741966179705.png
LFenney_0-1741966179705.png1825×1103 197 KB

26

Replying to bring this matter back under the spotlight. Has anybody been able to fix that issue of being signed out every day?

Thanks!

27

Hey @VirginieB,
Thanks for following up here!
It looks like this link, shared by @LvanCoppenhag is the closest fix we currently have to adjusting these settings. Have you been able to try this?
Shane, Senior Community Moderator

28

I need to wait until the SuperAdmin is able to change the settings. I have added the couple of sites to my trsuted sites / accept cookies, as explaned here. I’ll see if this works…