Hey @joshuac ,
Not sure, have you triede the following solutions?
- Check Firewall and Security Settings: Verify that there are no firewall rules or security settings blocking access to HubSpot’s servers. Sometimes, overly restrictive settings can interfere with the add-on’s ability to maintain a stable connection.
- Disable Antivirus or Firewall Temporarily: Temporarily disable any antivirus software or firewall applications running on the affected users’ computers to see if they might be causing interference with the add-on’s operation.
Are you facing this on outlook web or app?
If the proble still prevails, you can reach out to me here:
Best Regards,
Div
StepChange
HubSpot Gold Partner