# Outlook add-in issue

**URL:** <https://community.hubspot.com/t/outlook-add-in-issue/93891>\
**Category:** Email Marketing Tool\
**Tags:** free\
**Created:** [November 13, 2023, 3:59pm UTC](https://community.hubspot.com/t/outlook-add-in-issue/93891 "2023-11-13T15:59:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KOlson27](https://avatars.discourse-cdn.com/v4/letter/k/f0a364/32.png) [@KOlson27](https://community.hubspot.com/u/KOlson27)\
**Post date:** [November 13, 2023, 3:59pm UTC](https://community.hubspot.com/t/outlook-add-in-issue/93891/1 "2023-11-13T15:59:45Z")

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Hello All,

We are an MSP, a client of ours is using the outlook add-in. We have run into a strange issue, the add in causes blinking or flashing in outlook but, only in a reply and only with hyper links. I deleted the sidekick files as per the suggestions in other questions. Are there any other trouble shooting steps we should take?

 ![HubSpotFail.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/6/66f0c61527d4af0ff915951926f5b54fdd7387ab.png)

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [November 13, 2023, 11:35pm UTC](https://community.hubspot.com/t/outlook-add-in-issue/93891/2 "2023-11-13T23:35:33Z")

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Hello @KOlson27 welcome to our Community!

I want to share this knowledge base with more information about [troubleshooting the HubSpot Sales Outlook desktop add-in.](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in)

Could you please confirm you have the most updated version of the add-in? When you click close still blinking or flashing on outlook?

Kindly,

Pam