The Log chekbox isn’t active when the new email is creating and as the result it isn’t logged in Hubspot. After entering man…

Hey @Liash @btomassini Thank you for your patience on this case. Our team was able to fix this so you should be all set now!…

Same issue with me today and my colleagues.

As for temporary solution you can type manually (or copy/past) the email address of your Hubspot account ****@bcc.hubspot.com …

Hey @Liash @btomassini Could you please advise which extension are you using? The incoming emails will depend if the emails…

I’m using Google Chrome extension. But my post is about outcoming emails. The email to a new contact doesn’t log in Hubspot…

Hi Sharon, Thank you for your reply. I am also using the Google Chrome extension. Here are 2 screenshots of what happens wh…

Hey @Liash @btomassini Thank you for the information provided, it seems there is an issue that our team is currently investi…

Hi Sharon, Thanks for helping with this issue. Will be waiting for update from your end soon. Have a great day ahead!

Outcoming email are not logged in Hubspot

btomassini November 27, 2020, 3:21pm 10

Hi Sharon, it works now. Thanks for the help. Have a great weekend.

Topic		Replies	Views
HubSpot not logging my email Gmail Sales Extension sales-email	18	28152	August 2, 2023
Gmail Inbox not saving incomming mails to Hubspot Gmail Sales Extension	2	3140	April 4, 2025
Sales Extension showing Log email to Hubspot for already Logged email Gmail Sales Extension professional	7	3134	October 17, 2025
Creating contact from outgoing email Gmail Sales Extension free	12	3617	November 27, 2020
Logging incoming emails in Hubspot Gmail Sales Extension	40	36116	May 8, 2025