# Outbound sales

**URL:** <https://community.hubspot.com/t/outbound-sales/84017>\
**Category:** Tips, Tricks & Best Practices\
**Created:** [June 23, 2023, 6:37pm UTC](https://community.hubspot.com/t/outbound-sales/84017 "2023-06-23T18:37:35Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Purnima23](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/purnima23/32/198984_2.png) [@Purnima23](https://community.hubspot.com/u/Purnima23)\
**Post date:** [June 23, 2023, 6:37pm UTC](https://community.hubspot.com/t/outbound-sales/84017/1 "2023-06-23T18:37:35Z")

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What are the three things a good salesperson should know ?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [June 26, 2023, 7:59am UTC](https://community.hubspot.com/t/outbound-sales/84017/2 "2023-06-26T07:59:44Z")

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Hi @Purnima23,

A lot of people have put a lot of thought into this already 🙂

The main ones are considered, according to Forbes:

1. Relating to people

2. Identifying a need

3. Instilling trust

See here:

Forbes: [Three Key Skills Of A Successful Salesperson](https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2020/10/26/three-key-skills-of-a-successful-salesperson/)

Sales Readiness Group: [The Top 3 Sales Skills Every Salesperson Should Have](https://www.salesreadinessgroup.com/blog/the-top-3-sales-skills-every-salesperson-should-have)

Cross Work Consulting: [What 3 Skills Do Successful Salespeople Need?](http://crossworkconsulting.com/what-3-skills-do-successful-salespeople-need/)

Best regards!

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [June 26, 2023, 8:01am UTC](https://community.hubspot.com/t/outbound-sales/84017/3 "2023-06-26T08:01:42Z")

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Hi @Purnima23,  
Thank you for posting in the Community!  
That is a great question!  
I’d like to invite a couple of subject matter experts to this conversation: @GCasali, @himanshurauthan, and @SNigam: do you have any tips to help @Purnima23 on sales advice, please?  
Thanks in advance!  
Have a lovely day!  
Bérangère

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**Author:** ![DAA](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/daa/32/198479_2.png) [@DAA](https://community.hubspot.com/u/DAA)\
**Post date:** [June 28, 2023, 3:31pm UTC](https://community.hubspot.com/t/outbound-sales/84017/4 "2023-06-28T15:31:08Z")

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1. Know when to stop talking  
2. Emotional intelligence  
3. Be exciting/fun to talk to.

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**Author:** ![TomStaelens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomstaelens/32/64509_2.png) [@TomStaelens](https://community.hubspot.com/u/TomStaelens)\
**Post date:** [June 29, 2023, 6:27am UTC](https://community.hubspot.com/t/outbound-sales/84017/5 "2023-06-29T06:27:06Z")

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1. Know when to listen

2. Know what to listen for

3. Know how his/her product or service helps the customer

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**Author:** ![SNigam](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/snigam/32/24290_2.png) [@SNigam](https://community.hubspot.com/u/SNigam)\
**Post date:** [July 4, 2023, 7:55am UTC](https://community.hubspot.com/t/outbound-sales/84017/6 "2023-07-04T07:55:33Z")

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In HubSpot, a good salesperson should know the following three things:

1. Customer Relationship Management (CRM)
2. Sales Pipeline Management
3. Sales Automation and Reporting

Remember, these three aspects—CRM, sales pipeline management, and sales automation/reporting—are essential for a good salesperson to effectively utilize HubSpot and maximize their sales efforts.

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**Author:** ![ARunyov](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@ARunyov](https://community.hubspot.com/u/ARunyov)\
**Post date:** [August 25, 2023, 8:28am UTC](https://community.hubspot.com/t/outbound-sales/84017/7 "2023-08-25T08:28:07Z")

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Hello everyone,

You’re all absolutely correct. However, the real question at hand is: What should a salesperson know, rather than what they need to possess as soft skills? In this context, there are three key areas that every salesperson should be well-versed in:

1. **Our Product** : Understanding its advantages and disadvantages.
2. **Customer Pain Points and Solutions** : Identifying customer pain points and problems, and being able to propose how our product can effectively address them.
3. **Competitor Analysis** : Being aware of the strengths and weaknesses of our competitors.

Best

Atanas