# Outbound Live Chat **URL:** \ **Category:** HubSpot Ideas\ **Tags:** chatflows\ **Created:** [August 27, 2021, 2:32pm UTC](https://community.hubspot.com/t/outbound-live-chat/43004 "2021-08-27T14:32:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![DarrenP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/darrenp/32/12471_2.png) [@DarrenP](https://community.hubspot.com/u/DarrenP)\ **Post date:** [August 27, 2021, 2:32pm UTC](https://community.hubspot.com/t/outbound-live-chat/43004/1 "2021-08-27T14:32:32Z")
Currently, Hubspot live chat is based on an inbound marketing idea of having the visitors/contacts initiate the conversation. It would be great to be able to initiate these conversations as well so we can start a conversation with a visitor instead of waiting for the visitor to start the chat ---
**Author:** ![yayabobi1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yayabobi1/32/55302_2.png) [@yayabobi1](https://community.hubspot.com/u/yayabobi1)\ **Post date:** [December 19, 2023, 9:14am UTC](https://community.hubspot.com/t/outbound-live-chat/43004/2 "2023-12-19T09:14:23Z")
In addition, that we can send a chat message once we have an identified user in the CRM. ONly makes sense to do so if you offer to do it with email and whatsapp why not the built in chat feature by Hubspot? ---
**Author:** ![IRKiroku](https://avatars.discourse-cdn.com/v4/letter/i/b2d939/32.png) [@IRKiroku](https://community.hubspot.com/u/IRKiroku)\ **Post date:** [April 4, 2024, 10:24am UTC](https://community.hubspot.com/t/outbound-live-chat/43004/3 "2024-04-04T10:24:44Z")
Agree - there’s another thread/idea for the same thing here too: [https://community.hubspot.com/t5/HubSpot-Ideas/Live-Chat-Proactive-Reachout/idc-p/954595#M175377](https://community.hubspot.com/t5/HubSpot-Ideas/Live-Chat-Proactive-Reachout/idc-p/954595#M175377)