Our customer support team uses tickets to track any challenges our clients have. When a client calls they go to the file and then review tickets to see if they are any outstanding issues already. It would be nice if the right-hand sidebar was ordered by open tickets by date first then closed tickets by date. This way they would not have to click into all tickets, then click again to arrange by open tickets. It would be even better if Tickets were a main header in the center section and were ordered this way. That way it would be easier to review all tickets at once to see if there are any ongoing issues.
I agree, we want t a way to be able to sort tickets (and deals for that matter) on the right hand side bar. I blieve they are by “create date” but we want to either push closed to the bottom or create a closed section. Our clients have multiple tickets and deals at a time with individual companies
I second this, and also it would be great if the same functionality applied to deals. Additionaly it would be great if there was a way maybe using font colour or italics to differentiate which tickests and deals have a closed status. Or even remove closed ones from the side view altogether.