We are utilizing our knowledge base an an internal feature to our company to share knowledge (not customer self-service). I would like the option to remove the link to our customer portal for tickets, as that is client facing and not for internal use. It might just confuse the users of the knowlege base.
Absolutely agree to this. It is very confusing for custoemrs that don’t have acces to the portal to show this option. Our Enterprise customers have a direct link to the customer portal on our tool, hence, they dont need to access it via the knowledge base. While other customers use the knowledge base and chat options to get support and should not be able to access the customer portal to manage tickets.