Agree with this idea - we should be able to opt out of using contact owners as it affects our ability to manage access to contact records
Going on a decade and no one is listening.
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We have people from our operations team being assigned as Contact Owner due to this auto-assign based on a 1-1 email.
I can see this thread is quite a few years old, and several people are encountering this issue. I can also see that it is being reviewed now by HubSpot, so I am really hoping you are giving us a toggle off for this feature - it’s the easiest way.
You will never get a toggle off feature. I upgraded to professional to workaround this with a workflow but still being challenged and haven’t gotten there as of yet.
+1 Please fix this issue. Any function that automatically changes/modifies customer data should have a toggle; it should not be mandatory. This was a terrible development choice.
I have been going back and forth with Hubspot… I upgraded to professional.. thinking they can set up some workflows… only assign owner when deal is created.. it ended up unassigning everything… I had to export and import all contacts. Was a big mess. Hubspot support told me to post in the ideas community. I told them there is a thread that is almost a decade old. I am working on getting a new CRM. I have tried Zoho. It is simpler and costs less.
Trying to update Meeting Types for my team (which is manual), and not being able to simply go through each rep’s meeting links without it defaulting back to my own is painful
Hi everyone! This idea’s status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback. “Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap. For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here. I will be back with an update when we are working on this functionality!
We would love the option to disable the setting. We have no case for this feature, in fact, it is undesirable for us.
YES!! I had to set up workflow to clear the contact owners, but now i have to make even more workflows to determine when a owner needs to be deleted and when not. this is completely backwards.
I love Hubspot but have been shopping for another solution. We upgraded our account just to be able to set up workflows and still can’t get this to work properly… I will keep trying but once our contract is up in December we may just have to move.
Hi team! I’d like to upvote this post on behalf of my customer.
It’d be great if despite sending 1:1 emails, there was a way for the property to remain empty if our customer wants it to
This topic is over a decade old and still no resolve. My subscription is up in December and I really need a better solution before then.