I agree! this would be tremendously useful! If I go to a contact record in Hubspot and manually assign it to a team member, Hubspot should not come up right behind me and overwrite this property. It’s frustrating that there is no easy resolution to this issue. I’ve tried creating workflows and other workarounds, but none have been able to keep our contact owners 100% accurate… either we should be able to eliminate the ‘Contact Owner’ property in its entirety because it doesn’t work properly, or Hubspot should fix the issue so that it works more accurately (or at the very least, allow us to pick and choose which contact properties an API/or other Hubspot features can update).
When contacting Hubspot support, I was only given two options as a workaround for this issue. The first one was to set limits on who can update this property (even though it’s a Hubspot error that is causing this issue) or to turn off the API feature that automatically updates contact properties (even though this is a very valuable feature that we use to keep various other properties up to date).
Lastly, I believe it’s more than just an API update that is causing the ‘Contact Owner’ property from being updated inacurately. In one particular instance, the history of the property update revealed that it was changed due to the use of the contact profile in a sales inbox extension. I’m not entirely sure what this means, but usually in instances where an API is the reasoning behind an update, the history will include API in the source field.
Your assistance in fixing this issue would be greatly appreciated. Esspecially since I will now have to keep an eye on all 5K of our contacts to make sure their contact owner property is not being incorrectly adjusted.