We would like the option to toggle automatic Contact Owner assignment OFF from all relevant tools, including Gmail/Outlook extensions and Connected inboxes.
Impact: Due to permissions/roles we have set, Users are locked out of certain contact records which should be shared following automatic assignment by the email HubSpot Sales extensions. This also results in Users missing notifications, impacting SLA attainment.
Support’s suggestion to create a workflow that re-sets ownership if there is no additional activity in 7 days, or something along those lines that would trigger the contact to enroll, and then clear the “contact owner” value does not work even if we reduce the delay as the property impacts everything from created Views to Lists to Notifications to other Workflows, ie creating a much heavier system load than necessary and room for many errors and gaps.