Option to keep Ticket ID when merging tickets

HubSpot Ideas
1

When merging tickets, we would like the option to keep one of the Ticket ID. At this stage, it is creating a new Ticket ID every time we merge.

Would really help from a customer service point of view, where customers unintentionally or intentionally submits multiple tickets under the same problem.

2

Agreed. I understand why the ticket works in this way, as it has been merged and now it is a ‘different’ ticket. However if the original ticket number remained as the master, that would be helpful