On our support cases we are in contact with a third party. The conversation with this third party is related to the support case with the customer, but is seperate. We add the information from this third party as a comment to our ticket with the customer. When we create the support case on the third parties platform we can put in a reference tag. It would be nice if this reference tag is recognized and that the conseration with the third party is automatically added to the customers ticket as a comment.