# Optimizing Ticket Renaming in Helpdesk **URL:** \ **Category:** HubSpot Ideas\ **Tags:** agents\ **Created:** [September 5, 2025, 11:04am UTC](https://community.hubspot.com/t/optimizing-ticket-renaming-in-helpdesk/139040 "2025-09-05T11:04:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Janine2](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@Janine2](https://community.hubspot.com/u/Janine2)\ **Post date:** [September 5, 2025, 11:04am UTC](https://community.hubspot.com/t/optimizing-ticket-renaming-in-helpdesk/139040/1 "2025-09-05T11:04:14Z")
In the Helpdesk, we have two options for changing the ticket name: using AI or navigating to the ticket view to rename it manually. It would be ideal to have a feature that allows renaming individually directly within the Helpdesk to save an additional click into the ticket view. ![CDu9xrpwj9.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/b/8b6c88aa9dc9255413a493466fa09895945b21e9.png) ---
**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\ **Post date:** [October 28, 2025, 3:39pm UTC](https://community.hubspot.com/t/optimizing-ticket-renaming-in-helpdesk/139040/2 "2025-10-28T15:39:45Z")
Hello! My name is Hallie, and Iā€™m a Program Manager on the CXM Team. This is in development currently! Keep an eye out here for future updates. šŸ™‚ ---
**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\ **Post date:** [December 9, 2025, 3:01pm UTC](https://community.hubspot.com/t/optimizing-ticket-renaming-in-helpdesk/139040/3 "2025-12-09T15:01:49Z")
Hi again! This is now live, so you can edit the ticket name right in Help Desk. šŸ˜Š