# Opt out fields not in contact JSON data **URL:** \ **Category:** APIs & Integrations\ **Tags:** contacts\ **Created:** [October 9, 2018, 11:18pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468 "2018-10-09T23:18:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [October 9, 2018, 11:18pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/1 "2018-10-09T23:18:51Z")
Unable to find field in API We are looking to use the API to get contact properties for opt-out, however I am not finding them in the payload. Example: [https://api.hubapi.com/contacts/v1/contact/email/steve.hall@kavokerr.com/profile?hapikey=XXXX](https://api.hubapi.com/contacts/v1/contact/email/steve.hall@kavokerr.com/profile?hapikey=XXXX) Looking for the following: hs\_email\_optout\_4849582 hs\_email\_optout\_4849490 hs\_email\_optout\_4849481 I do see other hs\_email\_optout\_##### fields but they do not match the numeric value I’m looking for. ---
**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\ **Post date:** [October 10, 2018, 3:25pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/2 "2018-10-10T15:25:48Z")
Hi [@stevehall13](https://community.hubspot.com/u/stevehall13), The [Get email subscription types](https://developers.hubspot.com/docs/methods/email/get_subscriptions) endpoint doesn’t return any subscriptions matching those values for portal **547876** , so we wouldn’t expect them to exist on a contact record, either. The only `subscriptionId` values returned are: - `842354` - `411679` - `474233` - `787858` - `809876` - `770193` - `892194` - `5341689` - `411678` - `623347` ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [October 10, 2018, 5:56pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/3 "2018-10-10T17:56:34Z")
Then I’m confused. I’m looking to retrieve the following contact properties (as listed in Contacts \> Property-Settings). These are all listed as HubSpot fields and not user created fields. I don’t know what the numeric value at the end of the internal name represents. Label: Opted out of email: Postal Mail Internal name: hs\_email\_optout\_4849582 Label: Opted out of email: Telephone Internal name: hs\_email\_optout\_4849490 Label: Opted out of email: Fax Internal name: hs\_email\_optout\_4849481 ---
**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\ **Post date:** [October 10, 2018, 6:03pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/4 "2018-10-10T18:03:40Z")
Hi [@stevehall13](https://community.hubspot.com/u/stevehall13), Can you send me links to where you’re seeing these properties? I searched portal `547876`’s [contact properties](https://app.hubspot.com/property-settings/547876/contact) and found no such properties. The string following `hs_email_optout_` is the ID of the subscription type. Per my last post, those subscriptions don’t exist according to the API. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [October 15, 2018, 5:12pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/5 "2018-10-15T17:12:05Z")
Urls to the property pages are below. We have multiple portals so this is not for Portal ID 547876. [https://app.hubspot.com/property-settings/163861/contact/hs\_email\_optout\_4849490](https://app.hubspot.com/property-settings/163861/contact/hs_email_optout_4849490) [https://app.hubspot.com/property-settings/163861/contact/hs\_email\_optout\_4849582](https://app.hubspot.com/property-settings/163861/contact/hs_email_optout_4849582) [https://app.hubspot.com/property-settings/163861/contact/hs\_email\_optout\_4849481](https://app.hubspot.com/property-settings/163861/contact/hs_email_optout_4849481) ---
**Author:** ![IsaacTakushi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/isaactakushi/32/70387_2.png) [@IsaacTakushi](https://community.hubspot.com/u/IsaacTakushi)\ **Post date:** [October 15, 2018, 6:30pm UTC](https://community.hubspot.com/t/opt-out-fields-not-in-contact-json-data/11468/6 "2018-10-15T18:30:37Z")
Thank you for the links, [@stevehall13](https://community.hubspot.com/u/stevehall13). In the future, please always include the Hub ID you are referring to. I have no way to see this on my end. I inferred that you were working in portal **547876** because you included your [kavokerr.com](http://kavokerr.com) email in the first post. Properties which have unknown values (unlike `null` values) do _not_ appear in a contact’s API data. [Your test contact record](https://app.hubspot.com/contacts/163861/contact/26976188/?interaction=note) has unknown values for subscriptions - `hs_email_optout_4849582` - `hs_email_optout_4849490` - `hs_email_optout_4849481` because it was created manually and isn’t currently subscribed to anything other than `hs_email_optout_15589`: ![]() Unknown values.jpg875x467 80.2 KB The other three `hs_email_optout` properties which appear in the response for [this contact](https://app.hubspot.com/contacts/163861/contact/26976188/?interaction=note): - `hs_email_optout_351215`: “Opted out of email: KaVo Dental Blog Subscription” - `hs_email_optout_352375`: “Opted out of email: Newsletters” - `hs_email_optout_912672`: “Opted out of email: Try KaVo” belong to [inactive subscription types](https://app.hubspot.com/settings/163861/marketing/email/types). Unknown property values are excluded from JSON payloads for other properties as well. For example, your test contact has no value for the [Annual revenue](https://app.hubspot.com/property-settings/163861/contact/annualrevenue) property, so `annualrevenue` is also completely absent from the JSON. Most organically-created contacts like [this one](https://app.hubspot.com/contacts/163861/contact/61899938/?interaction=note) should have all of their `hs_email_optout` properties visible in the payload, however.