I heard today from the support, that it is only possible to build a workflow based on the inboxes, but currently not on the email-addresses, we receive emails to.
We would need the opportunity in the workflows to define the “mail to”-property of a conversation to build workflows around that.
For us, this option would be really important to keep our service on the same level.
Depending on your setup of the conversations inbox and how many emails you have connected, you should be able to do this with a conversations based workflow, see example below:
Also, depending on what it actually is you want to do, their might be other ways of doing this. Maybe you can elaborate on what it is you are trying to automate.
Thanks
Frank
Hey Frank, thanks for your answer.
Currently it is only possible to link one email-address per Inbox. So we would go in the direction to put internal routings to one email-address. But in the current system it is then possible to split in the system.
That seems not to be possible in Hubspot (also asked the support there).
