# Opens and Clicks

**URL:** <https://community.hubspot.com/t/opens-and-clicks/116258>\
**Category:** HubSpot Ideas\
**Tags:** analytics-tools\
**Created:** [September 12, 2024, 4:52pm UTC](https://community.hubspot.com/t/opens-and-clicks/116258 "2024-09-12T16:52:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![GMusgrove](https://avatars.discourse-cdn.com/v4/letter/g/8e8cbc/32.png) [@GMusgrove](https://community.hubspot.com/u/GMusgrove)\
**Post date:** [September 12, 2024, 4:52pm UTC](https://community.hubspot.com/t/opens-and-clicks/116258/1 "2024-09-12T16:52:47Z")

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Improve the process of indicating when an email receipent ACTUALLY opens an email or ACTUALLY clicks on something in either a Marketing or Sales email.

I understand that there are bots and/or preview options that may show false opens and/or clicks.

I may be making wrong follow up decisions on the open or click rates based on bot activity or preview activity.

Thanks, Gordan