We have email notifications set up to notify us when a new lead comes into hubspot, however we are only getting notificated for some of the new leads and not all of them. I have already confirmed email notifications are all turned on in hubspot and we double checked settings in our email platform as well. Has anyone else had this issue and was able to resolve it?
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We are running a lead generation campaign on Facebook ads manager to collect leads and dump them into Hubspot. We use a 3rd party integration to automatically bring the leads over to Hubspot from Facebook called Leadsbridge.
Hi @MMGRaymond what is the volume of leads coming in from Facebook via Leadsbridge?
I’m not sure if it’s possible, hypothetically if you are triggering the notification at such a high rate, it could be throttling them to avoid you getting thousands all at the same time.
Are the leads without notifications all from Leadsbridge? Anything else that makes them unique?
We received 23 leads total over the last 4 weeks. 17 were collected via Facebook and brought over through leadsbridge. I believe the leads we are not getting notified about may be the Facebook/leadsbridge leads. I have already submitted a ticket with leadsbridge to see if they can resolve this as well, but they are saying this is a hubspot problem.
@MMGRaymond it does sound like there’s something on the HubSpot side preventing those notifications from going out - are they default notifications or are you running a workflow with internal email as the notification method?
We are using the default email notifications that are in the settings.
Hi @MMGRaymond I apologize for the delayed response, I lost access to my community profile due to an email address change - since it’s been 2 weeks, checking to see if you were able to get the issue resolved or if you’re still only getting partial notificiations for facebook leads?