Update: we are now paying an external development provider £720 per year to make this happen. It’s fiddly to admin and took hourse to set up, and every time we add a new user we need to do extra work. I’m extremely glad we’ve found a solution, but my word - I am so disappointed that HubSpot do not allow this! It’s a GDPR nightmare.
Looking at the other threads where this has been logged, it’s been an issue since 2017 and there’s no sign of it even being acknowledged, let alone fixed. And of course requests to support go completely ignored, or they give you the runaround.
Does anyone else get this issue where you contact Support about something like this, and they talk in circles about what the platform can do, instead of just giving you a straight answer explaining, “No sorry, you can’t do that.”? It drives me crazy. At least be honest so I know what I’m dealing with and can go find someone who can actually fix the problem.