One issue we have is we like to get the email notifications for various tasks, but it feels redundant on step 1 since task 1 is always immediate.
We had two ideas on how to handle this …
1) delete step 1 from the sequence since it’s something that should be known anway. This didn’t work since you can’t delay the first step. Being able to delay the first step would allow the team to take that intuitive first step at the time of enrolling customer in the sequence.
2) send notifications for only follow-up tasks that aren’t automated - there shouldn’t be a notification email sent for something that is an immediate follow up.