HS, I have a renewal starting on September 6 with 15000 credits. But my current plan is limited to 3000 credits. I have depleted my credits for this month and want to make a one time credit purchase to bridge our HubSpot credits until our new plan kicks in. Your HS customer support chat friends say this is not possible and that we need to wait until September 6 to replenish our credits and get our 15000 credits our renewal will give us. Seems dumb that there is no way to purchase a bridge set of credits until our new renewal plan kicks in. We want to continue using the Customer Agent.
Yeah, this another SaaS value trap. A one time increase for peak usage, or to trial HubSpot AI, requires an annual commitment. I think the documentation is deceptive in that the maximum monthly credit in practice are only 50% of the committment amount in the annual subscription.