Onboarding -Wizard: Define Deal Stages Not working

[Halesmeg]

hi there

I am going through the promts for the Sales Guide and am not able to move to the next phase, Closing. I don’t see where I can enter in the names of teh stages. Nothing on the page is clickable. I have tried diff keyboard commands and am coming up short. What am I missing?

[chighsmith]

Hi @Halesmeg Thanks for reaching out to the Community!
Have you attempted to clear your cache as well as try in an incognito window?
What about if you hover over where it says “Stage Name” on the page in your screenshot above? Can you please provide a screenshot of what the ‘i’ icon says next to the “Stage Name”?
Also, if you try to click on “Next: Closing Stages” does it allow you to proceed through the guide?
I hope this helps!

Best regards,

Cassie
Hubspot Community Team

[Halesmeg]

Thanks for your response, Cassie.

• Try clearing cache [-

  Does not change outcome, page is not responsive

  ](HubSpot Community - Why use incognito windows for troubleshooting forms? - HubSpot Community)

• Incognito window -[u][

  Does not change outcome, page is not responsive

  ](HubSpot Community - Why use incognito windows for troubleshooting forms? - HubSpot Community)[/u]

• Hover over where it says “Stage Name” on the page in your screenshot above -

  I have tried multiple spots on the page, including “Stage Name,” multiple times and it is unresponsive

• Screenshot of what the ‘i’ icon says next to the “Stage Name” -

  attached

• Try to click on “Next: Closing Stages” -

  Does not allow me to proceed through the guide

[KWatsonFS]

Did you ever get this figured out? I am having the same issue.

[IanMcIlraith]

Hi, i am having the exact same problem. Please advise

[Halesmeg]

Hey there - didn’t work

[IanMcIlraith]

Hi, did you get this sorted ? If so, how, Im having the exact same problem.

[Halesmeg]

Nope - doesn’t work