Old domain keeps popping up on my website build

Marketing & Content Hub Blog, Website & Page Publishing
1

Hello,

I had an old domain (bestme) that i have now changed to the new one (techcoach). Bestme isnt listed anywhere in the Domains list but it does appear as a drop down under Sitemap or Language settings. The problem comes when i go to create a new website, the word Bestme is in the header in the top left hand side, and for the life of me, i cannot figure out how to delete it! It’s incredibly frustrating and i’ve just spent 3hrs trying to resolve to no avail. I just want to remove any traces from the Bestme old name. Thanks

2

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This sounds like a lingering issue where the old domain (Bestme) is still stored in some settings or templates within HubSpot. Here’s how to fully remove any traces of it:

Step 1: Check Account Branding Settings

  • Go to Settings (:gear:) > Account Defaults
  • Under Branding, check if “Bestme” is still listed in the company name or logo settings. If so, update it to “TechCoach.”

Step 2: Check Website Settings

  • Navigate to Settings > Website > Domains & URLs
  • If “Bestme” isn’t listed, go to Sitemap & Language Settings and check if it’s cached in any configuration.
  • If it’s still appearing, click Edit and try updating the primary domain to TechCoach.

Step 3: Check Global Header & Footer

  • If your site uses a Global Header/Footer, go to:
    Marketing > Website > Website Pages > Choose a page > Edit > Design Tools (Advanced)
  • Look at the Global Header Module to see if “Bestme” is hardcoded. If so, replace it.

Step 4: Check Templates & Themes

  • Go to Marketing > Files & Templates > Design Manager
  • Search for “Bestme” in templates or modules. If it appears, edit and replace it.

Step 5: Clear HubSpot Cache

  • Sometimes, old settings are cached. To clear it:
    • Log out and log back in.
    • Try an incognito browser.
    • Wait a few minutes for changes to take effect.

Step 6: Hard Refresh & Browser Cache

  • Press CTRL + Shift + R (Windows) or Cmd + Shift + R (Mac) to hard refresh.
  • Clear your browser cache if the issue persists.

Step 7: Contact HubSpot Support

  • If “Bestme” is still stuck in places where you can’t edit, it could be stored at the backend.
  • You can contact HubSpot Support and request them to manually remove any residual domain references.

After trying these steps, let me know if it’s still showing up!

3

I don’t seem to have access to your Steps 3 & 4, although the Global Header is where the Bestme wording is on the website builer, that i’m trying to get rid of so that’s probably it

And none of the others have worked either, unfortunately

4

Thanks for the reply,

Can you upload a photo or something to see about the concern?

5

Hey @CGibert,

have you looked at following options in the settings(gear icon top right):

  • Brand-Kit: Account Management → Account Defaults → Branding. If no logo is set, most themes will use the Company name as fall-back
  • Company name: There are two/three places to look for:
    • Account Management → Account Defaults → General → Company name
    • Account & Billing(click on your Hub name in the top right) → Company info
    • Tools → Marketing → Email → Footer (this is what many people can’t find/don’t think about

For the domain:

  • Tools → Content → Domains & URLs → Advanced settings → Brand domain

What could also be happening:
Since you’re changing the domain, there might be still pages, emails… build/hosted on the old domain and HubSpot might think that it’s still in use. Therefore I’d suggest to double check every page, every email(settings->web-versions) and every redirect if there’s something related to the old domain.

best,

Anton