# Office 355 Add-in

**URL:** <https://community.hubspot.com/t/office-355-add-in/116341>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** best-practices\
**Created:** [September 13, 2024, 4:54pm UTC](https://community.hubspot.com/t/office-355-add-in/116341 "2024-09-13T16:54:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![LGlossenger](https://avatars.discourse-cdn.com/v4/letter/l/278dde/32.png) [@LGlossenger](https://community.hubspot.com/u/LGlossenger)\
**Post date:** [September 13, 2024, 4:54pm UTC](https://community.hubspot.com/t/office-355-add-in/116341/1 "2024-09-13T16:54:47Z")

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Hello everyone! Our company has been utilizing the HubSpot Office 365 add-in for a while now, primarily for logging customer interactions and assigning tickets internally using a few hashtag techniques.

I’m interested to learn how others are leveraging the Office 365 add-in within their organizations. Any tips, tricks, and best practices would be appreciated. There are so many other ways we can utilize the add-in. Hopefully, we can find ways to further optimize our usage.

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [September 16, 2024, 4:25pm UTC](https://community.hubspot.com/t/office-355-add-in/116341/2 "2024-09-16T16:25:35Z")

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Hey @LGlossenger! Great question for discussion--thanks for sharing!

I found [this thorough walkthrough](https://www.youtube.com/watch?v=OQniycjGERo) of the O365 tool by a HubSpot user on YouTube. I recommend taking a look better to understand all of the capabilities of the add-in.

Let’s invite some of our experts to share some of their best practices! **@trevordjones, @Jnix284, [@Gaurav\_Aggarwal](https://community.hubspot.com/t5/user/viewprofilepage/user-id/781425)--** can any of y’all share any tips for maximizing the O365 add-in?

Best,  
Kennedy