Number of Outbound and Inbound Communications Properties

HubSpot Ideas
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1

It would be handy to have two new system properties added:

  1. Number of outbound communications
  2. Number of inbound communications

These properties would count the number of calls, emails, texts and otherwise logged to the CRM either from or to the Contact.

A use case for this would be if I want to automate changing Lead Status to ‘cold’ once a sales rep had followed up with that lead the specified amount of times with no response.

My If/Then branch logic would then be If…

‘Number of outbound communications’ equals ‘10’

AND

‘Number of inbound communications’ equals ‘0’

Then change ‘Lead Status’ to ‘Cold’.

I can’t do this at the moment with the ‘Number of Times Contacted’ property, as there’s no sight of how many inbound comms there has been.

2

agree, need number of inbounds property asap

3

Needs to include logging calls and other comms. to the count

4

Agree it would be very helpful in identifyingg productivity