Hey team, submitting this on behalf of a customer:
Currently we’re only able to connect call channels to Help desk depending on our subscription - Service Pro can connect 3 while enterprise can connect 5 call channels.
While this is aligned with the number of default HubSpot numbers given with the subscription, pro and enterprise users also have the choice to purchase additional numbers. Hence, we should also be allowed to connect these additional numbers as a call channel in Help desk.
Hey @Anonymous
Yes, you are correct you can connect 3 calling channels in HubSpot if you have a pro service Hub plan to know more kindly go through this article the steps are mentioned in this article on how to connect calling to in Hubspot helpdesk tool: https://knowledge.hubspot.com/calling/set-up-a-calling-channel-in-help-desk?hubs_content=knowledge.hubspot.com/help-desk/connect-channels-to-help-desk&hubs_content-cta=set%20up%20calling%20channels%2C%20receive%20calls%2C%20and%20manage%20calling%20channels%20in%20help%20desk.