number field

Smart CRM & Sales Hub CRM
,
1

free CRM

objective - to understand what happened and make appropriate adjustment

I have a custom field “Office ID” is it set up with a field type of number and checked as an unformatted number.

This is a 4 digit number not needing a coma. All of a sudden today some of them have a coma. Why the change? How do I adjust?

**extra thought, did this change when I added the field to show in forms?

Looks like it happens on customers not companies and customers have the property show in forms.

example:

old - 1000

today - 1,000

2

Hi @gelflex-cc,

Do you mind sharing screenshots of the difference you’re seeing?

Do you mind confirming the field type as well?

Thank you,
Jenny

3

Hi @jennysowyrda I change the field with the comma and don’t know how to find any leftovers. Can you look at the history for a contact whose first name is DJ? He is the one who submitted the form.

I can not recreate it. Must be that I changed the field type? May have checked the unformatted number. Would that have changed it?

property.png
property.png1600×900 115 KB

update.png
update.png1600×900 136 KB

from field.png
from field.png1600×900 129 KB

4

Hi @gelflex-cc,

I am not able to reproduce the issue, and as the field type has changed, it will be difficult to troubleshoot if it is no longer happening.

Please let me know if the issue comes back :slightly_smiling_face: .

Thanks,
Jenny

5

@jennysowyrda Will do. Thank you.